Contact Center Operations

Call center managers, directors and VP’s are constantly looking for ways to improve
their key KPIs, particularly those around CX. Strategic can introduce you and your
team to cutting-edge solutions — particularly leveraging AI — that can transform
your crucial KPIs. 

The technology Strategic is very bullish on is Airin, a new cognitive-reasoning AI
solution that GA’d in May of 2020. As noted on our home page, contact centers
using Airin have seen not just incremental successes but quantum-level
improvements across the board in important metrics:

  • 50% increase in both customer and employee satisfaction
  • 30% reduction in AHT (55% for ESL agents) 
  • 35% reduction in escalations  
  • XX% improvement in first-call resolutions


Set up a Strategy Session today to learn about how Airin might help your organization reach new levels of efficiency, success and satisfaction.  

Tom Buck
Gonzaga University, Assistant Director of Systems Administration

"We’ve moved several contracts to Strategic, because they’ve been so responsive. We just don’t have that kind of relationship with the other vendors."

 

Schedule a Strategy Session

Contact us today for a low-key conversation conversation about your current environment, current pain points as well as long-term goals. Our national-caliber consultants look forward to speaking with you soon.

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